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24 Mar 2020

 20200324 HHG COVIDMeasure

A Message from the owners and Directors of HHG Legal Group – Perth, Albany, Mandurah and Joondalup

The following plan is aligned with recommended measures of the Australian Government Department of Health, the Government of Western Australia and the Australian Medical Association of Western Australia.

HHG Legal Group will continue to conduct daily reviews of this plan to determine if additional measures are needed whilst the threat of COVID-19 remains dire.

BUSINESS CONTINUITY

On 2nd March, HHG has assembled a COVID-19 Continuity Committee of senior staff members who are meeting daily to review and manage the firm’s response to the threat. These considerations will reflect changing recommendations of Government and experts to ensure firm operations, client service, confidentiality, office locations and face-to-face meetings remain, to the best of our knowledge and efforts, risk free for staff and visitors.

Office Hygiene Scheduling – all offices

At HHG our safety standards are extremely high as part of our commitment to reducing the risk to visitors and others. Since 2 March 2020, the following cleaning schedule has been in place to reduce the impact of coronavirus:

  • Increased ongoing commercial cleaning throughout the day in all four offices.

  • Bi-hourly antibacterial surface cleaning of all tabletops and surfaces including door handles, lift access buttons and other surfaces across all areas accessible to clients and staff.

  • Thorough cleaning of all meeting rooms and reception area following each meeting.

Working remotely 

HHG Legal Group already embodies a flexible, family-friendly workplace culture. Staff have had remote access as part of a very secure portal system so our transition has been handled with ease. Client work will be responsive and seamless in the likely event that we need to close our offices fully.

Our latest investment in state of the art communications and security technology relating to a crisis like this was already in place, so you can be assured we are well ahead of our competitors in these areas. 

  • Through legal industry best practice and standards accreditations (feel free to ask for more detail), you can rest assured that our remote working practices are both safe and effective. You will pay no more, and you will notice no difference in service levels, no matter where your solicitor is physically located. At all times the owners of the firm can be contacted on their personal mobile numbers, listed far below. 

  • Investment in Microsoft Teams, Skype for Business and Zoom capabilities enable us to deliver state of the art video meeting and conferencing facilities.
  • Face-to-face consultations and conferrals with our solicitors and clients are still possible, seamless and instant. We can guarantee you will never be closer than 2 metres to anyone you are talking to in any of our offices.
  • Access to over 60 staff will remain unaffected and they will be on hand  to assist you across any of the following areas: 

In fact, from a client perspective, nothing changes if you don’t want it to.

MEETINGS

Visitation Restrictions

In line with the restriction put on our employees, any client, supplier or contact of the firm wishing to enter any office of HHG Legal Group, will not:

  1. Have travelled internationally and/or domestically within the past 14 days, or live with someone who has returned from international or domestic travels within the past fortnight; and/or
  2. Be currently showing respiratory symptoms such as a sore throat, cough or runny nose, in conjunction with a fever.

CONTINUITY PLANS

Even with these restrictions mentioned above, HHG Legal Group is running as business as usual and have technologies in place to be able to offer clients and contacts alternative meeting options. These include:

  • State-of-the-art video meeting and group teleconferencing – HD, large screen, PC or mobile options are all on tap;
  • Telephone consultations;
  • Large meeting rooms that adhere to the ‘safe from transmission’ distance of at least 2m between meeting attendees; and
  • Alternative meeting points for necessary document signage or face-to-face meetings. We have already coined the phrase ‘the two-metre meeting”.

HHG Alert 1

If you have any questions or need further information about HHG Legal Group’s response to COVID-19 please call 1800 609 945 or email reception@hhg.com.au. If you have particularly detailed questions, do not hesitate to contact the Owners/Directors direct.

DSC5672

SIMON CREEK
Executive Chairman

Murray Thornhill

MURRAY THORNHILL
Director

 

 

*This is general information only, and does not constitute specific legal advice. Please consult one of our experienced Legal Team for specific advice relevant to your situation.

Supporting Western Australians for more than 100 years

"Always fast and thorough service. Thank you"

Sitka Pil

My circumstances at the time I made contact with HHG were dire following my argument being rejected by two no win no fee firms. Following my initial meeting with HHG's employment law team I was left feeling extremely positive by the response and concern shown by HHG in regards to their support of my argument along with their preparedness to pursue an outcome on my behalf.

I accept the fact that nobody really wins in these cases (mental health/ workplace) however the end result was what would be considered most favourable and far in excess of what would have been achieved had I not sought the advice from HHG.

I have no hesitation in recommending HHG to anyone caught up in the messy circumstances I found myself in at the time.

Great advice and five-star commitment to their client!!"

Nathan Lynch

"Thank you for such great assistance with the transaction of Flying Domestics on behalf of Lorna Good. It has been such a pleasure to work with the HHG Legal Group and I look forward to working with you in the future."

Jim Goodwin

"Simon Creek and his team were at all times empathic, professional and confident.  My matter needed to be addressed within a pressing time frame, and their availability at short notice and contact after hours was much appreciated.  It caused me considerable stress, but having such a thoroughly reliable and competent team to call on helped me to feel in control. Although I hope not to need their services again in future, I would be confident in doing so!"

Dr Lana Bell

"A good outcome is what we can expect.  A great outcome is a sign of a company which does the very best for their clients. A very big thank you to Daniel Morris for showing empathy towards my small and much needed legal action.

To HHG Legal Group, thank you for a great outcome.  I would recommend your company to anyone seeking legal services."

Jan Atkinson

"Your support this morning was amazingly kind, not to mention your totally reassuring competence, knowledge and wisdom that you used on my behalf.  It was extremely reassuring to have your knowledgeable support, and I particularly appreciated your real and obvious kindness to me. It means so much at a very difficult time. I'm so grateful to you."

Family Law Client

"Janene was very professional and we established a good rapport quickly. The subject of death and wills can be quite confronting to deal with, however, Janene's approach was soft and accommodating."

Lynette Livesey

"A big thank you to HHG for their professional service, continued support, and wide range of legal knowledge. Our clients have given us nothing but kind words regarding HHG Legal Group and so we have no hesitation in referring and recommending Simon Creek and HHG Legal Group for their outstanding services and legal expertise."

Nigel Plowman, Director at McKinley Plowman & Associates

"Simon is a friendly and practical legal advisor. I have received great feedback from the clients I have referred to him and his team at HHG Legal Group."

Richard Beal, Director at BDO

"Over the last few years, I have been impressed by Simon’s legal ability, management skills, entrepreneurial spirit, personal integrity and people skills. He appears to be that rare breed of lawyer – both knowledgeable and commercial."

Michael Malone, Founder of iiNet

"Our family has been a client of HHG Legal Group over many years.  Business has included drawing up of wills for three generations and preparing of probate for my father in law. I would have no hesitation in recommending HHG Legal Group to anyone requiring such services."

Bernice Climie

"You should be congratulated for the manner in which your staff address clients and we found our dealings with your company, once again a very pleasant experience and we would like to truly thank you for your efforts."

Steve Harvey and Jane Powell

"HHG Legal were absolutely fantastic. Extremely responsive and brought calm to our chaotic family situation through their knowledge and caring attitude. Extremely professional from our very first contact with them and they expertly guided our family though the required legal process over almost a 12 month period."

Amanda Williamson

"Fantastic team! They really care about their client. Tim Colcutt is a 'go that extra mile' guy who gives his client his all. I can't recommend HHG and Tim enough."

Kerry Samson

"I had a fantastic lawyer in Anne Hurley. She helped me out a great deal with good, sound advice in a friendly, professional manner. First class, thanks Anne"

Graeme Hammond

"Marine Plant Systems has been working with HHG Legal Group for a few years now and they continually provide first-class service. Their professional advice has been invaluable to our company."

Carolin Grimm - Marine Plant Systems

"We were kept up to date at all times. Pricing was always updated over the time period so we remained "in budget". Personal access to someone whenever I had questions. All in all a great experience without too much fuss."

Rosslyn Tasker - COO AltusQ Pty Ltd

"Good service you can count on."

Miles Lee

"HHG Legal Group has provided outstanding support as I have taken the journey of buying a business, their professionalism is beyond reproach. Their assistance throughout the Due Diligence process has been invaluable, I would fully recommend them."

Mark Armitage

"Very friendly and efficient service - what a pleasure working with Anne."

Jacques Taylor

"I highly recommend Daniel from HHG Legal Mandurah. When dealing with a complicated legal property matter recently I was extremely impressed by Daniel's honesty and integrity and the legal advice I received. I am very happy with the service from HHG Legal."

Tony Walker

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